Tech 101 SRQ provides personalized technology consulting, support, and training. By booking a service or using our website, you agree to the following terms and policies; as well as the terms and policies of our operating partners. These policies apply to all service types, including in-person sessions, remote support, and email/ticket-based assistance.

Terms of Service

1. Services Provided

We provide technology consulting, training, and support through:

• In-person appointments

• Phone support

• Video/screen-sharing sessions

• Email support

• Ticket-based support (email-based)

Our services include:

• Device setup and configuration

• General troubleshooting

• Software and app support

• Email setup and troubleshooting

• Personalized training

• Small business technology guidance

2. Scope of Services

We assist with:

• General technology use and troubleshooting

• macOS, Windows, and iOS

• Apple ID, Google, Microsoft accounts

• Cloud services and productivity tools

• Workflow and small business optimization

We do not provide:

• Internal hardware repair or component-level work

• Soldering or board diagnostics

• General malware removal

• Jailbreaking or unauthorized modifications

• Structured cabling or electrical services

• Android or ChromeOS support

• Device drop-offs or equipment storage

3. Booking & Payments

• Full payment is required at the time of booking.

• All invoices must be paid before service is confirmed.

• Scheduling is completed through the booking link on tech101srq.com/dashboard.

• Payments are securely processed through Stripe, invoiced and managed via Outseta.

• Sessions are billed at a flat hourly rate and are not prorated.

• Pricing may change at any time.

4. Travel & Mileage Policy

To support clients across Florida, travel fees are mileage-based.

Mileage-Based Travel

• All travel outside Sarasota and Bradenton requires a custom travel invoice quote.

• A custom travel invoice quote will be emailed to you to be paid prior to us confirming your booking.

• Pricing varies by location and is individualized per appointment.

• Quotes may vary depending on distance and scheduling.

• Custom-quoted appointments require 24+ hours notice for reschedule or refund eligibility.

• Travel invoices must be paid before travel is confirmed.

• Unpaid travel invoices will result in automatic cancellation.

Cancellation, Rescheduling & No-Show Policy

We aim to offer flexibility while ensuring fairness.

Standard Rescheduling (24+ Hours Notice)

• Cancel or reschedule at no cost.

• Unlimited reschedules with proper notice.

Short-Notice Rescheduling (<24 Hours)

• One complimentary reschedule if requested before the appointment start time.

• Additional changes require a new appointment and payment.

Custom-Quoted Travel Sessions

• Require 24+ hour notice for rescheduling or refunds.

• Changes within 24 hours may be non-refundable, including travel.

• Rescheduling may require a new travel quote.

• Travel invoices must be paid by the stated due date.

No-Shows

• No-shows are non-refundable.

• A new appointment and payment are required for future service.

Late Arrivals

• If you arrive late, the session continues for the remaining time.

• If we arrive late, you will receive your full hour.

• Sessions will not extend past the scheduled time unless the delay is on our end.

Repeat Late Cancellations

• Frequent short-notice cancellations may require prepayment.

Support Channels & Communication

• Support outside scheduled sessions must be requested through email or the ticketing system.

• Calls/texts are for scheduling or urgent appointment-related matters.

• Responses occur during normal business hours and may vary based on availability.

Client Responsibilities

• Ensure devices are charged and accessible.

• Have required logins and passwords available.

• Ensure stable internet for remote sessions.

• Back up data before your session.

Sensitive Data & Mandatory Reporting

We respect your privacy but must maintain safety and legal compliance.

Sensitive Personal Information

Avoid sharing unnecessary sensitive information such as:

• SSNs

• Bank/routing numbers

• Tax/medical records

• Legal or confidential business documents

We do not store or retain sensitive documents.

Inappropriate or Illegal Content

A session will be terminated if any of the following appear:

• Content involving minors in sexual/abusive contexts

• Explicit content shown without warning

• Evidence of criminal activity

• Stolen/unlawfully accessed data

• Attempts to bypass legal or security systems

Mandatory Reporting

We are legally required to report:

• Child sexual abuse material (CSAM)

• Threats of violence or self-harm

• Exploitation, fraud, or criminal activity

Professional Boundaries

• Content must be appropriate for a professional setting.

• We may request closing certain files or apps.

• Intentionally displaying inappropriate content may result in refusal of future service.

Data Handling & Security

• Only necessary information is accessed.

• Passwords are never stored.

• Clients should enter their credentials whenever possible.

• No password logs are maintained.

Use of Third-Party Services

We assist with Apple, Google, Microsoft, and related platforms. Clients are responsible for:

• Their own account security

• Passwords and recovery

• Following third-party terms

We are not responsible for outages, data loss, or issues caused by third-party platforms.

Health & Safety Policy

We may end or decline an appointment if the environment is unsafe, including:

• Hazardous wiring

• Pest infestation

• Excessive smoke or unsanitary conditions

Liability

Tech 101 SRQ is not responsible for:

• Data loss

• Device damage

• Software or hardware malfunctions

• Service disruptions

Clients are strongly encouraged to back up their devices before service.

Privacy Policy

We collect only necessary information:

• Name

• Email

• Phone number

• Booking/billing details

Used for:

• Scheduling

• Account management (Outseta)

• Payments (Stripe via Outseta)

• Service communication

We do not sell or share your information. Payment details are not stored by Tech 101 SRQ.

Refund Policy

Refunds are not guaranteed and are reviewed case by case. Contact us within 7 days if unsatisfied.

Non-Refundable Items

• Completed sessions

• Redeemed service hours

• Custom travel fees already used

• Gift cards or prepaid packages (if offered)

Policy Updates

Policies may change at any time. Continued use of services indicates acceptance of the latest version.

Need Help?

Phone: 941.961.8593 Email: Support@tech101srq.com