Terms of Service

By booking a service with Tech 101 SRQ, you agree to the following terms:

1. Services Provided

We offer personalized technology consulting, training, and support for individuals and small businesses. Sessions may take place in person, via phone, or through screensharing/video calls.

2. Scope of Services

Tech 101 SRQ provides assistance with:

• General technology use and troubleshooting

• Device setup and configuration

• Software help (email, apps, OS, etc.)

• Personalized training for common platforms and systems

We do not provide:

• Hardware repairs involving internal disassembly or soldering

• Malware removal for enterprise systems

• Jailbreaking or unauthorized software installation

• Structured cabling or electrical services

If an issue is outside our scope, we may refer you to a qualified third-party provider.

3. Payment Terms

• Full payment is required at the time of booking.

• Payments are securely processed via Stripe.

• Sessions are billed at a flat hourly rate and are not prorated.

• Pricing is subject to change and will be clearly presented at booking.

4. Travel Fees

In-person sessions outside of Sarasota and Bradenton are subject to a $25 travel fee. This fee will be disclosed and confirmed during scheduling.

Cancellation, Rescheduling & No-Show Policy

We understand that plans change, and we do our best to accommodate. The following policy ensures fairness and consistency for all clients:

Standard Rescheduling (24+ Hours Notice)

• Clients may cancel or reschedule at no cost if they notify us at least 24 hours in advance.

• There is no limit to the number of reschedules made with proper notice.

Short-Notice Rescheduling (Less Than 24 Hours)

• Clients may reschedule once at no cost if the request is made within 24 hours of the appointment but before the start time.

• Additional short-notice changes require a new appointment and payment.

No-Shows

• If a client misses an appointment entirely without notice, it is considered a no-show.

• No-shows are non-refundable and not eligible for rescheduling.

• A new appointment and payment will be required for future services.

Late Arrivals

• If a client arrives late but within the scheduled time, the session will proceed for the remaining time only.

• Sessions will not be extended beyond the originally booked hour.

Repeat Late Cancellations

• Clients who frequently cancel within the 24-hour window may continue to reschedule one time per prepaid appointment.

• Additional changes may require prepayment or a new booking at our discretion.

How to Cancel or Reschedule

Requests must be made before the scheduled appointment time via:

• Text or Call: 941.961.8593

• Email: Support@tech101srq.com

Client Responsibilities

To ensure a successful session:

• Have all relevant devices charged and accessible

• Prepare all necessary logins, passwords, and account access

• For remote sessions: ensure a stable internet connection and the ability to screenshare if necessary

• Back up your data prior to the appointment if you are concerned about potential data loss during troubleshooting

Use of Third-Party Services

At your request, we may assist with setup or support involving third-party services such as Apple ID, Microsoft, Google, and others.

• Clients are responsible for the terms, access, and security of their own accounts.

• Tech 101 SRQ is not responsible for service changes, data loss, or disruptions originating from third-party platforms.

Health & Safety Policy (In-Person Services)

We reserve the right to cancel or leave an in-person appointment if the location is deemed unsafe or unsanitary. This includes:

• Unsafe wiring or exposed hazards

• Excessive smoke or unsanitary conditions

• Presence of pests or environmental hazards

If a session is ended for health or safety reasons, a refund or reschedule may be issued at our discretion.

Liability

Tech 101 SRQ is not responsible for:

• Data loss,

• Device damage, or

• Other technical issues that occur before, during, or after a session.

We strongly encourage clients to back up all devices before service begins.

Privacy Policy

We take your privacy seriously. Tech 101 SRQ collects only the information required to deliver services, including:

• Name

• Email address

• Phone number

This data is used only for:

• Appointment scheduling

• Communication

• Secure payment processing (via Stripe)

We do not sell, rent, or share your information for marketing purposes. Data is stored securely and access is restricted to authorized personnel supporting your service.

Use of our website or services constitutes agreement with this policy.

Refund Policy

Refunds are not guaranteed but may be granted on a case-by-case basis.

• If you're unsatisfied, please contact us within 7 days of your appointment.

• All refund decisions are at the discretion of Tech 101 SRQ.

Policy Updates

These terms may be updated at any time without prior notice. Continued use of Tech 101 SRQ’s services constitutes acceptance of the most recent version.

Need Help?

For questions, appointment changes, or policy inquiries, please contact us:

Call or Text: 941.961.8593
Email: Support@tech101srq.com